Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community is currently read-only. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat
Sprint Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Pixel 3 xl stuck on 3g

Go to solution
Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

I havea pixel 3 and wife has a iPhone xs.  Both have been hitting the 3g network on a regular basis the past week or two.  I even had trouble logging in to this website because my service is so crappy.  This issue is clearly not a phone issue as you can see an increase in reports from all phone types of 3g or worse service recently.  Please expand your search.  

Highlighted

Re: Pixel 3 xl stuck on 3g

Hi jbenz101. We might need to check on the area you're in and run through some troubleshooting with you. Drop us a PM and we can get some additional detail to check in on things for you. 

 



"Hail Yourself!" - Ben Kissel


Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

Sent pm to old Greg.  I'm in the STL Missouri area.  I have done the various troubleshooting things suggested, but the fact of the matter is I am not hitting anything higher than 3g 3bars and my wife is getting the same problem through iPhone.  Just wanted to reiterate that.  The network was never fantastic but I wasn't stuck on 3g

Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

Thank you. I also contacted Sprint support, and they worked on updating the Network settings on the phone. The Support team worked on the phone, early Sunday morning and now it is Tuesday and all is working properly. I also use WIFI calling and when I go outside my WIFI area, the phone properly reverts to LTE.

Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

I am also experiencing drops to 3G and will stay there until toggling airplane mode.  Also, and the most irritating, is roaming and putting my phone several ours ahead... (incorrect system time).

 

Hopefully one day the network will be solid........ 

Highlighted
Wizard

Re: Pixel 3 xl stuck on 3g

That' no good. I'll be more than happy to look into this for you. Shoot me a PM so I can gather a smidge of info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

@Em_Will_I_Am 

 

Well, my phone dropped to 3g again and is stuck.  You did something to my wife's phone a couple days ago because you saw some anomaly.  Wondering if you could do the same on mine.  Her phone has been ok but it normally takes a few days then we get stuck on 3g.  I will wait a couple more days for her phone.  Mine has dropped to 3g though and is now stuck again.  I am hoping this can be resolved because nothing makes sense.  I am using the sim card you told us to but it shows up wrong in your system.  Not sure what else I can do.  This needs to be fixed on Sprints side.

Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

Yeah... I know it's not good....
When I click on your name to try to send PM, I get a page not found.....
Highlighted
Wizard

Re: Pixel 3 xl stuck on 3g

I sent you a PM psp96. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

@Em_Will_I_Am 

had to toggle airplane mode because while stuck on 3g i could not send text messages.  This situation seems to be getting worse.

Highlighted
GrandMaster

Re: Pixel 3 xl stuck on 3g

regular texts or mms/pic type texts?

 

 

calls incoming and outgoing are still working when this happens or no?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Highlighted
Journeyman

Re: Pixel 3 xl stuck on 3g

Regular texts..sms

Community News

Our Community is currently set to Read Only due the pandemic's affect on our staffing .
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance please visit Sprint Chat