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Pixel 3a XL Won't Activate on Google Fi (originally activated on Sprint)

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Journeyman

Re: Pixel 3a XL Won't Activate on Google Fi (originally activated on Sprint)

Update: essentially got this solved through Google Fi. Not sure on technically what was the hold up, but they said something along the lines of :even when the phone is unlocked by a carrier, there are still other things controlled by the carrier, and they (Google Fi) has to request those things get switched over.

Not sure precisely what that is, but a "specialist" was able to remotely unlock my phone, and walked me through a network setup menu. The Fi app went through after that, and now I'm back on board.

I'm trying Fi out for now in the hopes that it'll help the battery life on my Pixel 4, and maybe save some money too—but I still have the Sprint plan open with another family member's account. We'll see...
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Journeyman

Re: Pixel 3a XL Won't Activate on Google Fi (originally activated on Sprint)

I am having the same issue and I have contacted Google fi maybe three times, Sprint about eight times by phone, and about three times over chat. I'm at my wit's end! the amount of times they have tried to get me to stick with Sprint and just try to sell me on cheaper services is absurd, I just want to unlock my phone!!! is there anyone on the technical support team who can help me with this? I see that other people have been helped in this thread.

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Sprint Social Care

Re: Pixel 3a XL Won't Activate on Google Fi (originally activated on Sprint)

alfonsojon

Hello! Couple of questions, were you confirmed by us that your device is unlocked? Was there a case number, ticket number provided to you? Keep in mind that based in our unlock policy, Sprint makes no guaranty that an unlocked device will work on another carrier's network. Whether another carrier will accept and activate a device is subject to that carrier's policies and capabilities. Additionally, Sprint devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise altered from its initial programming or settings may not be able to be reactivated on the Sprint network.


Kryshna
Sprint Social Care
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