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Pixel 3a eSim eerrro 1398. -1398

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Journeyman

Pixel 3a eSim eerrro 1398. -1398

Hi,

 

I purchased a pixel 3a and haven't been able to set up the device. The device doesn't like my old SIM card so I am trying to use the digital SIM option. I am able to sign into my sprint account and receive the confirmation code. After pressing "Swap Number" on the Choose a number to swap screen,  I receive an error 1398. - 1398. Any idea what this means? 

 

I've also called Sprint customer service and they recommended going into a store but the stores around me are closed.

 

Thanks,

3 REPLIES 3
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Sprint Social Care

Re: Pixel 3a eSim eerrro 1398. -1398

Hi! I'm not getting details on the specific error code mentioned, but we can take a look to solve this. Are you activating to an existing line on your account or doing a BYOD with a new line? 

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Journeyman

Re: Pixel 3a eSim eerrro 1398. -1398

I am activating to an existing line. Just switching from a Motorola to a the Pixel 3a.

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Sprint Social Care

Re: Pixel 3a eSim eerrro 1398. -1398

Okay. I'll need to look at the account. Sending you a private message now. 

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