cancel
Showing results for 
Search instead for 
Did you mean: 

Pixel 4 XL - esim not activating

Highlighted
Journeyman

Pixel 4 XL - esim not activating

I attempted to switch from a Pixel 2 XL to a Pixel 4XL. It successfully activates on my sprint account, but never activates on the device. The download an esim function takes me to an activation failed screen when I select sprint. It does give an EID on the error screen, but none of the customer service agents I've talked to have used it.
1 REPLY 1
Highlighted
Sprint Social Care

Hey, I'm here to help. Just for confirmation did you check the device compatibility?  http://sprint.co/2iDtfpL

S.R
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat