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Someone already registered my phone's IMEI!!

Journeyman

Someone already registered my phone's IMEI!!

I made a call to Sprint CS and tried to port-in from T-mobile and apply for 1-year unlimited free promo.

 

After validating personal info and credit check, I was approved to have maximum five lines under my name and the agent proceeded to check my phone's IMEI. However, the CS agent told me that my Google Pixel 2 XL's IMEI is already have been registered with Sprint. I've never used Sprint service before with this number nor this phone. I purchased this phone from a Target store with Verizon device payment plan in last September and recently ported in to T-mobile. So I was astonished and tried to figure out what exactly happened but the agent asked me to visit a corporate store, but there was no stores nearby my place (within 50 miles).

 

I am deeply concerned whether someone is using my IMEI or this is just a system glitch. If there's someone using it, I would like to ask Sprint to do investigation on this matter. I will be happy to provide my contact details to talk about this issue. 

1 REPLY 1

Re: Someone already registered my phone's IMEI!!

Hey Pjh515! I'd like to take a look at this for you.  Please send me a PM with the MEID or IMEI of that phone.  Has that Pixel 2XL ever been activated on Google Project Fi?

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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