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Unlocked Essential phone invalid Sim after update

Journeyman

Unlocked Essential phone invalid Sim after update

I have an Unlocked Essential phone that I've have been using on other networks for almost a two years, and after a recent security update the phone has given me the"invalid simmessageand I can't use it. The phone was working with the same sim card in it until the recent security update.

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked Essential phone invalid Sim after update

Howdy Jacksparrow. This sounds super frustrating, and I'll be more than happy to dig into for you. Where was the phone purchased? Was this device ever active on the Sprint network? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Journeyman

Re: Unlocked Essential phone invalid Sim after update

It was gift. I have the box that it came with, could I find out on the box.

Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked Essential phone invalid Sim after update

Thanks for the info. I sent you a PM so I can gather a smidge more info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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