cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocked Google Pixel 3 XL not recognized

Journeyman

Re: Unlocked Google Pixel 3 XL not recognized

All 3 devices have been brand new unlocked models straight from Google.

Sprint Social Care S.M.A.R.T. Agent

Re: Unlocked Google Pixel 3 XL not recognized

@maxx880, have they all come up ineligible for activation?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Unlocked Google Pixel 3 XL not recognized

Yes.  Google is saying that they need added to your database as they are fully compatible with Sprint

GrandMaster

Re: Unlocked Google Pixel 3 XL not recognized

posting this mainly for the info only. so yall will know roughly how long it takes...why it isnt able to be up and added on a whim and pretty much the run down on the whole process with a few added tidbits of info added in as a just in case

 

https://community.sprint.com/t5/Device-Solutions/SOLUTION-How-to-Add-a-Device-to-Sprint-s-database-B...

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Unlocked Google Pixel 3 XL not recognized

Hello! I have the same issue with my new Pixel 3XL where the IMEI is not being recognized by Sprint. Can I please have it added to the Sprint database? Thank you! 

GrandMaster

Re: Unlocked Google Pixel 3 XL not recognized

did you read the info in the link provided in the post right above yours?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat