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Wifi calling pixel 3 XL

Sprint Social Care S.M.A.R.T. Agent

Re: Wifi calling pixel 3 XL

Oh my goodness, I understand what you mean about the eSIM. I probably looked at some people that way, when I first heard about it. 

 

I believe you just need to activate WiFi Calling on the device. For an Android:

    • On the phone, select Settings > Wi-Fi Calling.
    • Slide Wi-Fi Calling to On
    • On the 9-1-1 Registered Location page, accept shown address or enter an address.
    • Select Save.

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Wifi calling pixel 3 XL

@RedCruzr_Sprint WiFi Calling is activated... Im trying to get my VoLTE & HD Voice activated

Sprint has to send the provision to my device, therefore telling my device "i see u have the feature, & now you can use this feature on this network" that way i can turn it on in the *#*#4636#*#* menu (as posted above) in order to see it on the user interface side.

HD voice is another topic as wellScreenshot_20190726-111233_cropped.png

 

Sprint Social Care S.M.A.R.T. Agent

Re: Wifi calling pixel 3 XL

I'm not seeing it set up for the Pixel 3 XL, just the 3a/3a XL. There are currently no other devices in transition. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Wifi calling pixel 3 XL

@RedCruzr_Sprint @SprintCare 

Iv been assured & reassured that its available, it takes a higher tier to activate it. As i have been told, the initial contact of tech support are limited on what they can do and have to stick to the basics. But are better than the store techs

Sprint Social Care S.M.A.R.T. Agent

Re: Wifi calling pixel 3 XL

This is the list I have: 

  • The following devices are being permanently provisioned on the Mavenir TAS and are VoLTE capable:
    • Apple
      • Watch 3 (requires WatchOS 5 with iOS 12 on the paired iPhone)
      • Watch 4 (requires WatchOS 5 with iOS 12 on the paired iPhone)
      • iPhone 8 (requires iOS 12.1.1 or higher)
      • iPhone 8 Plus (requires iOS 12.1.1 or higher)
      • iPhone X (requires iOS 12.1.1 or higher)
      • iPhone XR (requires iOS 12.1.1 or higher)
      • iPhone XS (requires iOS 12.1.1 or higher)
      • iPhone XS Max (requires iOS 12.1.1 or higher)
    • Google
      • Pixel 3a
      • Pixel 3a XL
    • LG
      • G8 ThinQ
      • Stylo 5
      • Tribute Empire (requires VoLTE device software update)
      • V30+ (requires VoLTE device software update)
      • V50 5G
    • Samsung
      • Galaxy A50
      • Galaxy S8 (requires VoLTE device software update)
      • Galaxy S8+ (requires VoLTE device software update)
      • Galaxy S8 Active (requires VoLTE device software update)
      • Galaxy S8 SE (requires VoLTE device software update)
      • Galaxy S8+ SE (requires VoLTE device software update)
      • Galaxy S10
      • Galaxy S10 SE
      • Galaxy S10+
      • Galaxy S10+ SE
      • Galaxy S10e
      • Galaxy S10e SE

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Wifi calling pixel 3 XL

@RedCruzr_Sprint @SprintCare 

That list is not continuously updated. This being said, other than seeing the list, i have debunked all avenues that the reps have taken due to their lack of capabilities. I spoke to one yesterday that said he knew exactly what i was talking about and yes it can be done but he didnt have the permissions set forth to do so and needed to escalate the issue.

Sprint Social Care S.M.A.R.T. Agent

Re: Wifi calling pixel 3 XL

The list was updated on July 22, 2019. As far as I know, the phone has to receive an update to allow VoLTE to work. It hasn't been scheduled yet. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Wifi calling pixel 3 XL

@SprintCare @RedCruzr_Sprint 

Nothing against you, but in this case, would this be an integrity issue within sprint representatives. As i have been told all different answers and a plethora of excuses?

Sprint Social Care S.M.A.R.T. Agent

Re: Wifi calling pixel 3 XL

I understand the frustration and the need to utilize the services. Unfortunately, if you're not already seeing the ability to turn it on, then you'll have to wait for the update that provides the service. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Wifi calling pixel 3 XL

Hopefully this will be resolved
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