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unlocked sprint moto z2 force invalid sim card error with sim card from other carriers.

Journeyman

unlocked sprint moto z2 force invalid sim card error with sim card from other carriers.

I switch to a new carrier. Multiple sprint agents all claimed my moto z2 force is unlocked, but I still get "invalid sim card error" from the from when I inserted my new sim card in it. It is apparently still locked. 

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: unlocked sprint moto z2 force invalid sim card error with sim card from other carriers.

Howdy foxrock619. I'll be more than happy to look into this for you. There are a few different things that can produce this error. The top 2 are the device isn't unlocked, or the phone isn't compatible with the new carrier. Where as I can't help with the latter, I'll be more than happy to check into your phone and make sure it's unlocked. 

 

There are key steps that have to be completed on both my end , and the customers end of the unlock process. I sent you a PM to gather the needed info for the unlock. 

 

Also here's a handy dandy article regarding the unlock process: SOLUTION: Sprint Hints for Successful Unlocks

 


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