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Moto X Kitkat update mobile data broken

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Journeyman

Moto X Kitkat update mobile data broken

I updated my Moto X to Kitkat yesterday after receiving the notification. All seems to have gone well EXCEPT that mobile data (3G, 4G) doesn't work 99% of the time. Furthermore, the cell signal sometimes fades in and out. I do not see "3G" or "4G" in the top bar as I used to when wifi is off or out of wifi range, and there is no connection to the Internet without wifi. I DID see "3G" at home for a while when I turned wifi off (we have a Sprint Airave device at home), and I very briefly saw "3G" on the way to work this morning. Bu then it disappeared. I have not seen "4G" even though we're in a 4G area.

I've tried turning mobile data off and on, airplane mode off and on, switching the mobile network (Sprint only, CDMA/4G, and even GSM though that shouldn't work here in the U.S.), and rebooting the phone multiple times. I have not done a factory reset yet.

Any ideas?

7 REPLIES 7
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Journeyman

Re: Moto X Kitkat update mobile data broken

Same here.  Although I really haven't checked at home (have an Airave), at work I used to get great LTE speed and signal and now nada. Tried rebooting, updating PRL and profile etc.  Sprint zone still shows that there is a software update, but the update was applied yesterday when the notification came in..

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Journeyman

Re: Moto X Kitkat update mobile data broken

Update: I got impatient and did a factory reset. So far, that seems to have fixed it.

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Journeyman

Re: Moto X Kitkat update mobile data broken

From off. Press volume down and hold press and hold power. Wait for red triangle then vol up and power for a quick second. Goto wipe settings cache. And press enter I believe it to be vol up. Restart phone..if still have issues.. Next do recovery.

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Master

Re: Moto X Kitkat update mobile data broken

jeffrkey,

Thanks for reaching out to us and we apologize for the delay in our response. Are you still having issues with your device? Have you had a technician check it out? Please let me know. Thanks!

Dan

Sprint Social Care Team

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Master

Re: Moto X Kitkat update mobile data broken







azdeviant1-



Thanks for posting and helping a fellow Sprint customer!



Stephanie C



Sprint Social Care




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Journeyman

Re: Moto X Kitkat update mobile data broken

Doing a factory reset fixed the problem.

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Master

Re: Moto X Kitkat update mobile data broken

Hey jeffrkey,

Good to hear. Let us know if there's anything else we can help you with. Thanks!

Regards,

Giovanni R.

Sprint Social Care Team

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