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Moto x 2nd gen.

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Journeyman

Moto x 2nd gen.

Gosh Dangit Sprint. You are some clever beasties. I'm trying my best not to curse here because I'm an adult, but it's very difficult.

I switched to Sprint about two years ago from Verizon and have not been disappointed. Verizon likes to say they've got the best coverage, but in my experience they didn't where it mattered. At my house as well as my work I had service where Verizon and AT&T (etc) customers did not, so of course I have loved the coverage despite campaigns from other providers.

BUT.

I love my Moto X and when I found out that the 2nd Generation Moto X was being rated the highest out of ALL the smartphones put on the market (yes, above your precious iPhone as well) I was ecstatic to receive it. BUT YOU AREN'T GOING TO CARRY IT.

In a disappointed flurry I went to see if I could find a comparable plan on another network so I could have the flipping phone I want but they're all more expensive and offer less data.

So, while I can't complain about a cheap and great phone plan, I can say that if saving money wasn't so appealing to me I would switch in a heartbeat. You had better believe when I have ANY sort of disposable income, I'll be switching to a provider that can offer me exactly what I want.

Maybe not, I'm very angry. I love that you guys are the only place that has unlimited data. But this limitation is the most frustrating thing I've dealt with, after AT&T's customer service that is. I predict half of Moto X users will switch, and the other half (which I'm in) will stay because you guys know no other company can beat your unlimited plan. Gosh dangit.

Clever beasties.

80 REPLIES 80
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Journeyman

While I agree, in all fairness to the Sprint Support reps posting on Social Care, it isn't their decision to offer or not offer this device.  That bungling decision rests solely with executive leadership and upper management.  So while it is frustrating, it isn't anyone from Social Care's fault and there isn't anything they can do.

Besides continue to push upper management to reverse course and finally sell the new Moto X.  The holidays are rapidly approaching, are they aware?  They must have a lot of money tied up with Samsung and Apple to support the launch of the iPhone 6, Note 4 and Note Edge right now to bother with any resources for Moto X (even though they are carrying the Nexus 6, ALSO a Moto device)

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Master

KATKARINA That's something we don't like to hear. For new releases please visit Sprint.com/newsroom. - Tanisha
Sprint Social Care
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Journeyman

So, sending emails to Mr Claure has seemed to fall on deaf ears.  Maybe we need to expand our email campaign to other executives.  Here's some more execs and a guess at their email:

CTO - Stephen.Bye@sprint.com

CMO – Jeff.Hallock@sprint.com

ITO – Bob.Johnson@sprint.com

CNO – John.Saw@sprint.com

Corp Comm – Bill.White@sprint.com

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Master

GKBULS1,
Device availability is always changing. Please access http://bit.ly/1gngx5B and it will provide you with updated information on the release of devices. Thanks for being a loyal Sprint customer.
- Alexes
Sprint Social Care
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Journeyman

I encourage everyone to keep pushing upper management to offer this device and show what the customer really wants, share in Twitter, Facebook, Google + and any other social media you use. Tag people related to the matter and use hash tags in order to get more signatures

https://www.change.org/p/sprint-offer-the-new-moto-x-on-the-now-network

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Journeyman

No Moto X and Sprint prices the Nexus 6 (Kind of like a giant Moto X) higher than anyone else...Lack of options usually doesn't end well for the carrier I am on.

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Journeyman

Sprint has a history of charging more ($50 more) for the SAME device that other carriers charge.  This is a stupid decision on their part, and one that WILL cost them subscribers.

Sprint, charge the same amount for a device that ALL your US competitors charge.  Why should people pay extra for the "priviledge" of using their device on a network that lags behind competitors?

Note that I'm a Sprint subscriber and I want Sprint to succeed, not fail.  That's why I point this out.  I don't understand why Sprint feels it has the clout with customers to support charging a premium for the same device that people can get on a different carrier with a better network.....

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Journeyman

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Journeyman

I was just going to post this about Republic Wireless. COME ON SPRINT!

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Journeyman

I agree, It's frustrating.  The Nexus 6 though it's made by Motorola it's not the Moto X. It's too big for someone who needs a phone that can be use with one hand, two hand usage is not possible in my case. I have the 1st gen Moto X and actually love it. But the 2nd gen has some features that would make using the phone, even better.  Sprint please reconsider the NEXUS 6, is not a viable option for me.  Samsung and HTC don't have the antenna Motorola has.

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Journeyman


MickM wrote:



I agree, It's frustrating.   I have the 1st gen Moto X and actually love it. But the 2nd gen has some features that would make using the phone, even better.  Sprint please reconsider the NEXUS 6, is not a viable option for me. 


Hello Micki, some feel the same way as you do, please sign the petition below.

https://www.change.org/p/sprint-offer-the-new-moto-x-on-the-now-network

Also if you have any social media please share the link to the petition in order to get more signatures and have Sprint listen to its customers.

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Journeyman

I also signed the petition.  I really want the moto x 2nd gen and I really want to stay with sprint.  I'm sad that I can't do both   I love my MOTO X and was super excited about the 2nd Gen! 

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