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Randomly turns off

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Journeyman

Randomly turns off

My moto x started having issues a few days ago. It will power down in my pocket for no reason and then won't turn back on. Once or twice I have plugged it in to a charger and it has turned back on. Now, it won't turn on even when I do that. I know the battery is charged. Anyone had this problem? Not sure if it's related to the update or not. Please help! Thanks

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Master

Re: Randomly turns off

coreystu,

Thank you for the post. Usually I would offer a few troubleshooting tips to see what is actually occuring with your device but since it won't turn on at all I would bring it directly to a Sprint Service and Repair location. You can find the nearest one here: www.sprint.com/storelocator.

Thank You,



Sprint Social Care Team

Michael C.
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