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moto x headphone issue

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Journeyman

moto x headphone issue

I have moto x and recently when I plug a pair if earbuds in all the way they don't work. They work with other phones. But if I only plug them in half way they work. When I plug them in all that way the music trys to come out of the speaker instead of the headphones. I even tried clearing the cache because some say that can be a issue but I still have the same problem. What can I do too fix this problem.

12 REPLIES 12
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Journeyman

Re: moto x headphone issue

Have you tried plugging in another working pair of earbuds on your Moto X?

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Journeyman

Re: moto x headphone issue

Yeah I've tried several other headphones same problem

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Journeyman

Re: moto x headphone issue

Seems like the 3.5mm jack might be defective or broken. Is your Moto X still under warranty? Or perhaps you have Sprints TEP? Contact any of those and see if they could help.

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Journeyman

Re: moto x headphone issue

The thing is my beats are the only headphones that work. For some reason no others work I've tried over 5 pair of earbuds. Its still under Motorola's warrenty. So I'll contact them about it thank you for the help.

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Master

Re: moto x headphone issue

coolsingh510

You're welcome. Let us know what happens. We are always here to help.

Marcus

Sprint Social Care
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Master

Re: moto x headphone issue

salvalo_22, Great suggestion. If there's anything we can assist you with, let us know. We are here to help. - Lori
Sprint Social Care
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Master

Re: moto x headphone issue

salvalo_22,

Thank you for your contribution to this post. You are correct; TEP and Warranty can be of service towards the deed. - Joseph
Sprint Social Care
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Master

Re: moto x headphone issue

coolsingh510

I understand your concern. I recommend that you visit your nearest Sprint repair center. Use this link http://bit.ly/1dDKYKx  to locate your nearest repair center. They would be more than happy to assist you with this.

Clyde

Sprint Social Care

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Journeyman

Re: moto x headphone issue

Was reading over the forums, make sure you use regular 3.5mm prong headphones, as it seems that the 3 prong headphones usually with mic (iphone headphones)  option tend to not work on the Moto x

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Master

Re: moto x headphone issue

salvalo_22 Are you having a issue with that specific type of headphone?
- Naomi
Sprint Social Care
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Journeyman

Re: moto x headphone issue

No, I'm providing feedback to the member that is having the issue with his phone, as I have read in other forums that it might be a possibility that he is using a type of headphones that is not compatible with the Moto X.

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