Couple of things about this. First I think you are referring to the OEM Version, not the OS Version when you say check for 01.20.2027 (nit picking, but accuracy is important). Here was my experience -- my current version is 01.20.2022 on a clean device. I tried upgrading the firmware and it told me that there were no firmware upgrades available. So is your version number also incorrect? We use our devices for bar code scanning, so I want to make sure I have the latest greatest firmware.