To ensure that your device is working at peak performance, please verify that it has the latest software installed.
How do I check for updates for my Motorola MOTO Q? http://support.sprintpcs.com/doc/sp12056.xml
How do I check for updates for my Motorola MOTOKRZR K1m? http://support.sprintpcs.com/doc/sp12137.xml
How do I check for updates for my Motorola MOTORAZR V3m? http://support.sprintpcs.com/doc/sp12138.xml
How do I check for updates for my Motorola MOTOSLVR L7c? http://support.sprintpcs.com/doc/sp12139.xml
Sarah, I followed the instructions on checking my version number, etc., and with very little of my phone matching the instructions in your post, I was able to ascertain a version number of NL-BP_C_03.33.01P and underneath that, MP_BSP_C_04.09.01-02P_N_P3.0. These, by the way, were listed under "Software Version", not "PRL Version" That version, by the way, is 60610. <shrug>
At any rate, I attempted the download update instruction. None of the instructions matched my phone, but having made my way to the windows update, I ran it, I "please wait"ed, and was told there were no updates for my phone.
Supposedly, this update I am trying to get will allow me to send pictures from text messaging.
In short? HELP!
Last time I updated my phone - VE20 - it hung. Took it to the store and they weren't at all surprised. All they did was remove the battery, put it back in and give it back to me.
Since then I've had lotsof hang issues. Mostly when deleting text msgs.