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Not receiving text messages, but all other incomings work.


Not receiving text messages, but all other incomings work.

A couple weeks ago I stopped receiving text messages, but outgoing ones are delivered. My camera lens was also cracked, so I took it in to Best Buy mobile and had them replace it on my insurance. During that time I had a loaner phone (Lg Seek) and text messages worked with no problems. After a week I went back to get my new (or refurbished) phone. At first (for a couple hours), texts were working again, but then AGAIN I stopped being able to receive them. My phone has no problem receiving emails, facebook messenger, or incoming calls, but for whatever reason, text messages just don't come through - but mine go out.

I have tried rebooting, but nothing.

My phone is a Motorola Photon, and I am on a family plan with my boyfriend- and he has no problem receiving or sending texts.

Otherwise I absolutely love the Photon and would hate to have to get a different phone, so if anyone has any suggestions I would love to hear them.



Re: Not receiving text messages, but all other incomings work.

A software update was issued recently that fixed this issue.  Make sure your software is up-to-date.  If an update is available and you install it, you should see this problem go away.

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