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Sprint Samsung Sim Card Question

Journeyman

Sprint Samsung Sim Card Question

I need to transfer a video from my sprint samsung phone to computer, I have the cable, but do I need special software?

3 REPLIES 3
Wizard

Re: Sprint Samsung Sim Card Question

Staceykeating,

Depending on which Samsung device that you have, you should not need special software to transfer files from your Micro SD card.  If your device is an Android device, I would confirm first that your device is in  Disk Drive mode.  Also, I would confirm that USB debugging is off.  Again, this step is with Android devices only.  The steps to confirm this is to go to Settings>Applications>Developer and uncheck the box that says USB debugging.  If your device has ICS, the steps would be Settings>Developer Options>uncheck USB Debugging Box.  If these options to not resolve your issue, I'll need to know the make and model of your device and the operating system of your computer to further assist.

Sincerely,

Fergie_B

Sprint Technical Support

Community Hours: 9am-2pm CST Sunday-Wednesday

Journeyman

Re: Sprint Samsung Sim Card Question

its a sprint 4G GalaxyS

Does that help?

Wizard

Re: Sprint Samsung Sim Card Question

Sure, so you are using an Android device.  I would try the above steps.  Also, is it a GalaxySII or GalaxySIII?

Sincerely,

Fergie_B

Sprint Technical Support

Community Hours: 9am-2pm CST Sunday-Wednesday

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