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Motorola Photon Q 4G has a glitch....

SOLVED
Master

Re: Motorola Photon Q 4G has a glitch....

Try making a phone call and then try sending a text message   Text messagaes do not use the data line but the voice side.

Journeyman

Re: Motorola Photon Q 4G has a glitch....

Making a phone call, I now get "Error number 16, Switch 162"

Journeyman

Re: Motorola Photon Q 4G has a glitch....

I stayed on the line after the Error 16 message, it had me enter my number, then transferred me to a sprint rep.  They asked me some verification info and then were able to fix my line so that calls went through again.

Journeyman

Re: Motorola Photon Q 4G has a glitch....

is anyone noticing decreased battery life since the update? i feel like my battery discharged quite a bit faster since i updated this morning. but i will let it settle in and see how it goes tomorrow. otherwise i haven't seen any difference, as everything worked for me before. haven't seen the registration errors today tho.

Journeyman

Re: Motorola Photon Q 4G has a glitch....

I too an having the issue where I can not send texts after the Motorola Photon Q Software update? The username is also correct (it only has one '.com' in it). Any thoughts would be appreciated.

Journeyman

Re: Motorola Photon Q 4G has a glitch....

Are you unable to make calls as well? If so, try making a call, and let it connect you to support, and they resolve the issue and everything should work agai. I hope that helps, other than that, I'm not sure.

Highlighted
Journeyman

Re: Motorola Photon Q 4G has a glitch....

Well, it seems that these are definately two separate issues.  My username is fixed after the update, but I still continue to get the VSNCP Registration Response Error.  VSNCP Error 5Smiley Tongue-GW Reject.  I don't know why, but it randomly pops up.  So far it doesn't appear to affect anything and I can swipe it off the notifications bar to remove it.  Just wish I knew what it was.

Journeyman

Re: Motorola Photon Q 4G has a glitch....

Ah ok, dang. I haven't seen the error since the update, but will keep you posted if it does pop up again.

Sprint Employee

Re: Motorola Photon Q 4G has a glitch....

Ryan79134, and harhoff21, do you generally have NFC enabled when you see error (VSNCP Error 5Smiley Tongue-GW Reject), or use Google Wallet.

Journeyman

Re: Motorola Photon Q 4G has a glitch....

I do have NFC enabled, but don't use Google Wallet since it doesn't work on this device yet.  (Still hoping it will eventually get support)

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