cancel
Showing results for 
Search instead for 
Did you mean: 

Photon: Text Messaging-Problems sending and recieving them

Journeyman

Re: Photon: Text Messaging-Problems sending and recieving them

having same problems

Journeyman

Photon: Text Messaging-Problems sending and recieving them

My buddy and i both have EVOs and have been running into texting problems the last 2-3 weeks. Either they won't send or the recipient will receive the text(or duplicates) hours/days later.

Journeyman

Photon: Text Messaging-Problems sending and recieving them

It's a known problem on all photons regardless of airwave.  I strongly urge you to return both phones if you are in your 30 day window because nothing can be done until Motorola/Sprint sends out a update to the phone, or even admits there are issues with texting, because as of right now, they both deny it.  No matter who I talk to, everyone single one of them act like they have never of any issues with the Photon.    Nothing they can do over the phone will work, we have all called coutnless times and it might work for a few days and then it goes back.

Highlighted
Journeyman

Photon: Text Messaging-Problems sending and recieving them

Thank you.  I contacted tech support.  Apparently it is a known issue with users connected to Airave and your engineers are working on it.  How will one be notified of the fix?

Master

Photon: Text Messaging-Problems sending and recieving them

To properly troubleshoot this issue we need to have you on the phone and have access to your account. We can then see which towers you are registering to and get a percentage of quality of service. Updating your (data) profile refreshes a username for data connections and does nothing for text messaging. Data and voice are separate. Also updating your PRL (Preferred Roaming List) will only be useful when you are not within Sprint coverage.

The steps we need are to see actual tower handling of your device's registration. We will need to know if you have a Task Killer or Memory/Battery management program as well as other apps that you are using. do you ever see a roaming triangle on your device? When you place calls do you ever get a connection failure? Does anyone calling you ever tell you the call went straight to voicemail? Troubleshooting has to occur realtime on a phone call - call *2 from another Sprint phone or 888-211-4727 from any phone.

Larry ~ OKIESTRO

Journeyman

Photon: Text Messaging-Problems sending and recieving them

On both my Photons, I have had a continual problem sending and receiving text messages.  I have replaced both of them.  I regularly update my Profile and PRL and reboot.  Receivers do not receive my text messages timely, sometimes hours or days later. And sometimes I do not receive sender's messages timely, sometimes hours or days later.  Sometimes when I do recieve them, they come in all at once.  This morning I received 26 text messages from 11 different senders that were sent to me in the past 2 days.  Also, the same received messages often comes in repeatedly.  Duplicates galore.

Anyone else having this issue?  Please help me troubleshoot.  The reliability of instant text messaging is crucial.