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Photon: Text Messaging-Problems sending and recieving them

Journeyman

Photon: Text Messaging-Problems sending and recieving them

On both my Photons, I have had a continual problem sending and receiving text messages.  I have replaced both of them.  I regularly update my Profile and PRL and reboot.  Receivers do not receive my text messages timely, sometimes hours or days later. And sometimes I do not receive sender's messages timely, sometimes hours or days later.  Sometimes when I do recieve them, they come in all at once.  This morning I received 26 text messages from 11 different senders that were sent to me in the past 2 days.  Also, the same received messages often comes in repeatedly.  Duplicates galore.

Anyone else having this issue?  Please help me troubleshoot.  The reliability of instant text messaging is crucial.

15 REPLIES
Master

Photon: Text Messaging-Problems sending and recieving them

To properly troubleshoot this issue we need to have you on the phone and have access to your account. We can then see which towers you are registering to and get a percentage of quality of service. Updating your (data) profile refreshes a username for data connections and does nothing for text messaging. Data and voice are separate. Also updating your PRL (Preferred Roaming List) will only be useful when you are not within Sprint coverage.

The steps we need are to see actual tower handling of your device's registration. We will need to know if you have a Task Killer or Memory/Battery management program as well as other apps that you are using. do you ever see a roaming triangle on your device? When you place calls do you ever get a connection failure? Does anyone calling you ever tell you the call went straight to voicemail? Troubleshooting has to occur realtime on a phone call - call *2 from another Sprint phone or 888-211-4727 from any phone.

Larry ~ OKIESTRO

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Journeyman

Photon: Text Messaging-Problems sending and recieving them

Thank you.  I contacted tech support.  Apparently it is a known issue with users connected to Airave and your engineers are working on it.  How will one be notified of the fix?

Journeyman

Photon: Text Messaging-Problems sending and recieving them

It's a known problem on all photons regardless of airwave.  I strongly urge you to return both phones if you are in your 30 day window because nothing can be done until Motorola/Sprint sends out a update to the phone, or even admits there are issues with texting, because as of right now, they both deny it.  No matter who I talk to, everyone single one of them act like they have never of any issues with the Photon.    Nothing they can do over the phone will work, we have all called coutnless times and it might work for a few days and then it goes back.

Journeyman

Photon: Text Messaging-Problems sending and recieving them

My buddy and i both have EVOs and have been running into texting problems the last 2-3 weeks. Either they won't send or the recipient will receive the text(or duplicates) hours/days later.

Journeyman

Re: Photon: Text Messaging-Problems sending and recieving them

having same problems

Journeyman

Re: Photon: Text Messaging-Problems sending and recieving them

Having the same problems. Honestly Sprint is probably the WORST cell phone company I have ever been with, this is coming from a previous T-Mobile customer.

Journeyman

Re: Photon: Text Messaging-Problems sending and recieving them

Apparently, this problem has been ongoing, judging from the dates of the above posts.  My brand new EVO stopped receiving text messages or notifying me of incoming calls about a week after I got it.  I filed my first support call on July 14, 2012, and have since been shuttled between online and in-store tech support several times with each just pointing fingers at the other -- "It's a network problem, part of an upgrade of towers" - "It has to be something in your phone" ....  But the phone has been completely nuked and a new OS installed.  I can only pick up texts and notifications of voicemails by placing a phone call.  It's a huge run-around on Sprint's part.  Someone needs to step up, be HONEST about the problem, and get a solution into the marketplace!  By the way, Sprint is in violation of contract by not being able to provide the contracted services.  I certainly have to pay my bill; why doesn't the company have to provide the services it agreed to provide?  Am I ticked off about this?  Darned right!  After more than a decade with Sprint, I'm ready to call them on the breach of contract and go to another provider.

Journeyman

Re: Photon: Text Messaging-Problems sending and recieving them

Yea, I have the same issues with my Photon.  Sometimes it works ok, sometimes it doesn't.  I turn my phone off nightly now due to this issue.  Always seem to have problems sending texts w/pictures as well.  Sometimes I have to hit retry tons of times before it will finally go through and sometimes I find out it went through several times even though my phone is telling me it's not going through.  I do have an Airave which I have thought might be part of the problem however I have this issue elsewhere where I have full bars.

Journeyman

Re: Photon: Text Messaging-Problems sending and recieving them

I am not using Photon in US. I am using GSM and having same problem. it seems that there is a hardware problem that is not yet clarified by motorolla/sprint.

so is there any solution for this??

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