My dad got a Moto Photon 4g the day after it came out and everything was alright until one day one of his contact called and the default ringtone came out instead of the custom one he assigned it. He did everything from pulling out the battery for a while, factory reset and also he took it to Sprint and they verified it and also did a factory reset and none of those things worked, so at the they gave him a new one but the problem still persists. Does anybody now any fix or if Motorola has an update on the way to fix it? Just in case, everything is stock. Any help would be grateful.
This is the first time I've heard this issue. I will forward this up to management to make sure Motorola is made aware. That way it can be addressed in a future maintenance release.
I am having the same issue. It seems like my ringtones stop working once a week (i.e., e-mail notifications vibrate vs. sound or contact ringtones change to music vs. assigned ringtone) and I have to do a soft reset. This has been occurring for about a month now.