it sounds like the loose battery fix that people are talking about.
would like to know if this works for you.
I did try this trick with a piece of paper wedging the batteryinto place. Didnt work for me.
Still no response from Sprint or Motorola. I;m getting that feeling that they will not do anything about this problem and will soon allow the Photon to fade away.
I've been looking for a good reason to pay the ETF on 3 phones and move to Verizon, and this might be the proverbial straw...
Have you received any word on the SOD and randowm reboot fixes yet? It's been more than a few days and I would expect this to be a higher priorty for Motorola/Sprint.
I got my Photon about 3 weeks ago. The first week it was great, then the "sleep of death" AND the random reboots started. Today it's actually worse than ever. I've been following the posts here hoping to hear something from Sprint about what they intend to do about the SOD issue and so far...nothing!!! Since my phone is acting up worse than ever right now I am making some calls today to Sprint to see what they will do for me. I am a travel nurse presently working in Maine and there are NO Sprint stores within 100 miles from here, otherwise thats where I'd go. I was so excited about my new phone and it has become nothing but a pain-in-the-you-know-what!!!!
Just wanted to update you all. I've had my MoPho back from Moto repair dept in Texas (aka Reynosa, Mexico) and after 36 hours, so far no issues. Keep an eye out on the "Sleep of Death" thread in the Motorola Photon Forums (on the Motorola website, not here) as I'll be checking in every few days to let you know if it starts doing the SOD and Random reboot issue. What they "fixed" was the LCD, according to the work-order copy, they recieved a classification code of 711 (phone shuts down) and a long letter from me (included with the phone) stating that my phone had the SOD and random reboot issue, and where the battery would get hot also.
Let's see if they were correct in repairing the LCD or if I got flamboozelled I'm putting my two hands together for a moment of prayer...
But it's now been three weeks since we've asked Moto (via this forum) and I feel ignored. I know the moderators are passing the info, but why can't Moto just say "Send it to us we know what's wrong (most likely that is) and we'll fix it".
You keep monitoring this issues with this piece of shit phone. I am sure that is a full time job. What a mistake it was getting this piece of shit phone.
US Cellular has re-released the Photon as the Electrify does anyone know if there having the same problems or not.
I just bought a new one few days ago and felt the SOD immediately. So I went to the Sprint store after 2 days and got it replaced. However, the new one still gave me the SOD. So when I returned to the store to replace the Mo Pho with a different model, they refused to exchange it since they have a policy of only replacing units one time and you will be charged a $35 restocking fee. I was arguing that it was also a defective unit and it's not even passed the 14 day exchange period. Is this an actual policy? The manager did acknowledge that these phones are defective! But says Moto will send out an update next month, probably. Most of us cant afford to have our phones turning off on us in the middle of the day, especially if we depend on it for out jobs! This is the biggest headache I ever had. I just want a working regular phone!