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Update on Photon Silent Calls and Lockup Issues

Journeyman

Update on Photon Silent Calls and Lockup Issues

My first Photon had a couple of issues...

-Inability to answer calls as the phone would lock up

-Phone seemingly shutting off

-15-20 second delays at times when making a call for the dialer to actually dial, no matter how strong the signal

-"Silent calls" where I couldn't hear the person I was speaking to although at times they could hear me.

Replaced the phone yesterday and so far none of tha bove but rather a new issue. As I sit here where my past phones have had full signal, this one goes from full to none and just sits there bouncing back and forth. Additionally, the WIFI, even sitting right next to my router shows at most low level signal whereas every android phone I've owned, including the last Photon had great WIFI reception.

Why, why, why, can't companies really check these darned things out rather than having us spend our time and frustration beta testing them for free???

31 REPLIES
Journeyman

Update on Photon Silent Calls and Lockup Issues

BTW...a friend with the same issues got ahold of the MR3 bootleg that's floating around and it did nothing to fix the silent call issues.

Highlighted
Journeyman

Re: Update on Photon Silent Calls and Lockup Issues

Thank you for posting. Having the silent call issues once a day where I need to restart. Once restarted, it works fine for about a day. Sprint rep said to restart daily, ie every morning. She would like to try a factory reset but I need to download my photos first. Hm, in the end, I think I'll go in to exchange. Otherwise, love this and hope a replacement phone works out and does not present worse issues. At least the phone restarts quickly (1.5 minutes?).

Journeyman

Update on Photon Silent Calls and Lockup Issues

By switching to Sprint Only on the network settings cured the delay and no audio issue for me.

Journeyman

Update on Photon Silent Calls and Lockup Issues

Switching to Sprint Only doesn't fix it. I changed that setting and still have the issues.

I'm really regretting trading in my evo 3d for this phone. I don't think the Sprint store will let me trade back. How many times can you exchange a phone in the first 30 days?

Journeyman

Update on Photon Silent Calls and Lockup Issues

How many times can you exchange a phone in the first 30 days? 

ONCE...... then you have to play hardball

Journeyman

Update on Photon Silent Calls and Lockup Issues

This issue needs to be fixed by Sprint & Motorola ASAP.. I've had this happen several time on me so far since getting the phone..

Journeyman

Re: Update on Photon Silent Calls and Lockup Issues

The Photon kind of reminds me of the Samsung Moment (anyone remeber that POS?). It had radio/3g issues at launch that were promised to be fixed by an OTA update. Never happened. I was so happy when it got bricked a year later during an OTA update and Sprint replaced it with an Optimus....

Journeyman

Re: Update on Photon Silent Calls and Lockup Issues

My first Photon was having the lockup/shutdown issue, requiring the battery reseat to get it running again. I received a new one yesterday. With no new apps loaded, it has shutdown on me twice this morning, within a 15 minute period.

This is ridiculous. These are the sort of problems that should have been discovered during testing before the phone was ever released. Sprint and/or Motorola needs to address this issue immediately and let people know what’s going on if they want to keep their customers.

#Photon4Gfail

Wizard

Update on Photon Silent Calls and Lockup Issues

Read the discussion about similar issue on xda for the answer

http://forum.xda-developers.com/showthread.php?t=1207447

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