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Auto-detcts incorrect timezone

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Journeyman

Auto-detcts incorrect timezone

I've just encountered a new issue with my Motorola Photon Q: it seems the auto-detect function for timezone is detecting the wrong timezone. I noticed it first two nights ago, when I realized that my phone was an hour behind the rest of the clocks in my apartment; I fiddled with the settings and found that instead of detecting EST (-5 GMT), which is where I live, the phone was detecting CST (-6 GMT). I live in central Kentucky, no where near CST, and I haven't traveled to CST in I don't even know how long, so there's no discernable reason this should be happening. As it was late, I turned off autodetect and went to bed. In the morning, I turned it back on to check, and low and behold it auto-detected EST. Problem solved.

I had no problems with it at all yesterday. Even when I went to bed, it was still showing EST time. This morning however, none of my alarms went off. When I finally woke, I checked my phone- and suddenly it was detecting CST, meaning it had pushed the time back an hour again, and thus my alarms didn't sound. I've turned auto-detect for timezone off for now, but this is kind of a problem. I do travel sometimes, and will be traveling within the next couple months. Has anyone else run into this issue?

3 REPLIES

Re: Auto-detcts incorrect timezone

SweetRaven,

Sorry for the delay.

I do apologize that you are having these issues.

Can I please have your zipcode and cross streets?

Also what software version are you currently running on the device?

Thank you,

George M.

Sprint Social Care Team

Journeyman

Re: Auto-detcts incorrect timezone

I'm running Android 4.1.2 on the device. I'm going to send you a PM with my location, as I don't want to post it publicly. I'm not sure if it would having any bearing on this issue, but I believe they did recently upgrade a tower near me, as within the past week we've suddenly begun to run on the 4G network, where previously we had only 3G.

Re: Auto-detcts incorrect timezone

SweetRaven,

Ok, no problem. I look forward to speaking with you shortly.

Thank you,

George M.

Sprint Social Care Team

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