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Help! Screen not responding to touch...

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Journeyman

Help! Screen not responding to touch...

The screen is on, but it won't respond to touch, so I can't do anything, not even unlock it. At first it only seemed to happen after I used (opened?) the physical keyboard, but now it won't work at all...

14 REPLIES 14
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Master

leekel,

We truly would hate to see you go. What can we do to help turn this around? The last thing we want is to lose a valued customer. Have you tried taking your device into a Sprint repair center?
- Wendy
Sprint Social Care
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Journeyman

I am also having this issue. What is going on here? I liked the phone, somewhat, but honestly have had problems with Sprint since I switched to them from Verizon almost 2 years ago. First, they lost all of my contacts which I got MOST back over a couple of weeks, and some I had not had in years. Weird, like someone looked up all of my online files for a decade and got them all together and somehow put them on my phone. Anyway, I am now afraid to have them work on my phone...or get a new one, in case THAT happens all over again! BUT, I need my phone, as all of us do, for work and well, everything! Frustrated!

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Master

Is yours a Motorola Photon 4G Q like the other users in this thread, mwayand, or do you have some other device?  - Christy

Sprint Social Care

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