I PLUGGED IN MY PHONE ON THE CHARGER LAST NIGHT AS USUAL AND WHEN I WOKE UP ALL I HAVE IS THE RED AND WHITE "M" IN THER MIDDLE OF THE SCREEN. CHECKED THE CHARGER AND CHARGING PORT, EVEN TRIED OTHER CHARGERS. TRIED TURNING IT OFF AND A SOFT RESET BUT NOTHING WORKS. PERIODICALLY THE SCREEN GOES BLACK AND COMES RIGHT BACK ON WITH THE M IN THE MIDDLE. PLEASE HELP.
Thank you so much for reaching out to us! I can definitely understand the frustration when your device is not working. Since your device will not turn on for troubleshooting I do suggest taking it into a service and repair store to have it tested and checked. To find one near you please see here: http://bit.ly/1bfD15Y. Please let us know if you have any other questions.
Jacque Sprint Social Care
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