The phone has been active for about a year now and it's gotten progressively worse in the past two months. The phone will randomly buzz 5 times then shut off and restart. I did a factory reset today, eradicated everything in hopes for it to self-correct. Unfortunately, it is still shutting off.
Hey there, Please advise on what device you currently have? Also seeing how you have already hard reset the device (an internal wipe) have you taken the device into a service and repair location? Let us know. Thanks for reaching out on Sprint Community.