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Photon Q: Sprint, the Never Network

Journeyman

Photon Q: Sprint, the Never Network

So I've had my Photon Q since mid September. The device itself is great, I love it. Was happy to get a new phone with good hardware AND a keyboard.

The embedded SIM and small battery I can get over... Paying $200 for the phone just to see it be offered for free online 40 days later hurt... but I can get over that too.

What's really pissing me off is the terrible network.

I would say 95-98% of the time I'm stuck on 1xRTT (which is so slow I wonder if its even working) for data.

I RARELY ever see eHRPD. I live in Manhattan, NY and work in an area of NJ with several office buildings. BOTH areas are shown to have "dark green" coverage on Sprint's network map.

Yet I can only get eHRPD if I am standing still outdoors, and even that is rare. Even when I'm walking down the highly populated popular areas of the city (Union Sq, 34th St, Times Sq), I'll still get crappy connection.

Not only that, I sometimes have friends telling me they called me, but I never got a call. I've tried this with my sister at home. We're both on Sprint and she has the iPhone 5.

Standing next to eachother, both of us with around 2-3 bars, she calls me, but I never get the call.

And even better. Sometimes I get kicked off of the network completely for about a minute.

I get these kinds of errors:

MIP Error 129: Administratively Prohibited

MIP Error 104: Unknown Challenge

My software, PRL, and profile are up to date. Already did the username fix for the data profile (which solved the MMS and VSNCP errors)

Contacted Sprint a few weeks ago about this, and was told they couldn't help me because Sandy knocked out a few towers.

So it would be hard to tell whether there was a problem with my phone, account, or just the towers. This I can understand, haven't had a chance to call back though.

Decided I would post here instead.

12 REPLIES
Journeyman

Re: Photon Q: Sprint, the Never Network

While this does sound like a rant... I posted it in hopes I would get some responses, some explanations of why I'm experiencing such bad service.

Lack of responses from Sprint representatives just tells me "yea, thats just how our service is. Wait until LTE is rolled out"

...sigh

Journeyman

Re: Photon Q: Sprint, the Never Network

PandaSPUR,

Oh my! This  is not what I like to hear, but I would love to do everything I can to fix it for you. While I look into the device itself (just to be sure) may I please get the cross streets and zip where you see this the worst? I'd like to get a look at the towers and get to the heart of this for you!

*Ben

Social Care

Journeyman

Re: Photon Q: Sprint, the Never Network

Hello,

Hopefully you can help me out. Here are the areas I mainly use my phone in:

Jackson Street and Cherry Street, 10002

Jay Street and Myrtle Avenue, 11201

S Wood Avenue and Thornall Street, 08830

I can safely say I never get eHRPD in those areas. Always stuck on 1xRTT

Journeyman

Re: Photon Q: Sprint, the Never Network

PandaSPUR,

I am more than happy to do all that I can. I looked into all three locations provided and would like to get our network techs working on two (Jackson Street/Cherry Street and S Wood Avenue/Thornall Street). As well I would like to dig further into this as each of the three towers are in a different state and you should not be on 1xRTT. I can say that the LTE network has not been fully built out in those areas, which may help explain why eHRPD is not showing up. However you should still be seeing 3G. Please PM me your phone number and PIN so that I can keep on this.

*Ben

Social Care

Highlighted
Journeyman

Re: Photon Q: Sprint, the Never Network

Ben,

Thanks for looking into this. Hopefully we can sort this out.

I've PM'd you.

EDIT: By 3G do you mean I should be seeing EVDO? I think I've only ever seen that once since I got this phone. Usually I'm on 1xRTT even though the 3G icon is in my notification bar. I can tell via Settings > Phone Info > Status.

Journeyman

Re: Photon Q: Sprint, the Never Network

PandaSPUR,

Yes, you are correct. I am looking into what I can with the information you sent. Thank you for such fast replies!

*Ben

Social Care

Journeyman

Re: Photon Q: Sprint, the Never Network

No problem, having a slow day at the office anyway haha.

Journeyman

Re: Photon Q: Sprint, the Never Network

Sprint's network is virtually non-existent.  They are always "working on the towers" - in my case down her in Florida has been at least 6 to 8 months now.  Last time no connectivity for better than 25 hours

Journeyman

Re: Photon Q: Sprint, the Never Network

This happens to me ALLLL the time and I am in Texas. Wonder if it is Sprint or the phone? This is my second Photon and the same thing keeps happening!!! I really thought this phone was the bomb and now I would love to see it explode like a bomb!

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