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Shift key - Loss of function

Journeyman

Shift key - Loss of function

After recently updating our Photon Q phones to Jelly Bean, we are having intermittent loss of use of the Shift button on the keyboard. It seems to happen mostly in Text and Facebook, but sometimes in e-mail too. It will sometimes not work on one app, but another app is fine. Restarting the phone helps sometimes, but not always. One time I had to unistall Facebook, the reinstall it to get it to work again.
Has anyone else had this? Anyone found the cause or fix for it? Help from Sprint would also be appreciated.

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