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Will not charge but connects to laptop as a usb device

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Journeyman

Will not charge but connects to laptop as a usb device

After a week of dealing with SPRINTs crappy customer service, NOW my stupid phone will not charge.  I can connect it a laptop and it will connect as a storage device but will not charge.  I am using all the same cables I have used since I got the phone.  I have had nothing but awful service from all aspects of Sprint and now I have a broken crappy phone, so any suggestions are appreciated.

7 REPLIES 7
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Master

Re: Will not charge but connects to laptop as a usb device

horridservice - Have you tried using a different USB cable? Also, did you try taking the phone into the sore for them to run an advance diagnostic test on the device? - Rick Sprint Social Care
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Journeyman

Re: Will not charge but connects to laptop as a usb device

I have tried several different cables. I use 2 regularly and neither work, and then I tried 3 other ones that we just have in the house and none of those work either.  I will be taking it in to the store today.  Since the battery is built in, if it goes bad does that mean the entire device is bad?

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Master

Re: Will not charge but connects to laptop as a usb device

horridservice,

The Service and Repair store will probably not be able to replace the battery if it is bad on devices that have non-removable batteries. However, they will be able to assist you in ordering a Warranty replacement device if needed. Please keep us updated after your visit.

Thank you,

KC
Sprint Social Care
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Journeyman

Re: Will not charge but connects to laptop as a usb device

That is great...  I originally purchased a Galaxy III  and some how, did not have insurance on it.  The other phone on my plan did, but that one was overlooked.  When it broke, I had to purchase a new phone, while still paying for that one, and now that it is broken I have to pay for that on top of still paying for the original phone.  NO part of dealing with Sprint has been pleasant or easy and I am so incredibly frustrated with the state of the customer service. I have been looking for a place to send an email detailing this experience and can not find anything except a public forum? 

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Master

Re: Will not charge but connects to laptop as a usb device

horridservice,

To further address this issues, please PM us using the following link. I have also included instructions to email us if you prefer that method of communication.

PM: http://bit.ly/1qQty1X
Email: http://bit.ly/1lCgRpq


Thank you,

KC
Sprint Social Care
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Journeyman

Re: Will not charge but connects to laptop as a usb device

I found a link in a previous thread and sent a message there.

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Journeyman

Re: Will not charge but connects to laptop as a usb device

Went into the store and since my the battery is bad and built in, there is no way to repair the phone.  Getting a new phone in 3 days.

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