my phone worked fine earlier today and now the green indicator light is flashing (i had some new texts that i didnt get to check) and when i slide the phone open the keyboard lights up, but my screen is completely black. i tried a soft reset and the phone just turns itself back on to the black screen. i tried what i thought was a hard reset, but nothing happened.....please help!!!
Thanks for your post. What you have already done is what I would have recommend that try. The best thing for you to do at this point, is to visit one of your service and repair centers, to have one of our technicians assess the issue. You can locate the closest location by visiting http://www.sprintstorelocator.com/locator/. Do you have insurance for your device? If you do not, you maybe charged a $35 service charge to have your device serviced.