I have had the Motorola XPRT for less than two months and just recently it has started to power off for no apparent reason. When it happens the only way I can power it back on is by putlling the battery and waiting about 45 seconcs and replace it and it will power back up. Becoming a real pain and has anyone experienced the same problem and if so were you able to resolve the issue.
Go into settings >>> about phone and scroll down to make sure your phone is using the latest BUILD, which should be KRNS-X4-1.1.5
If you are NOT using 1.1.5, then goto this page to update your phone: http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/motorola/motorola_xpr...
Also, check out the Motorola Forums here: https://supportforums.motorola.com/index.jspa
Use the search function within the forums to look for words like "reboot" or "sleep of death."
Actually, there is a great topic on sleep of death in the Photon section.
Yes this has been common for Motorola XPRT and Photon. I experienced this perodically and upon reading some blogs one mentioned that it could be the battery when it gets hot the phone shuts down. I went to a sprint store and they replaced my battery and since i had no issue. After changing the battery i also received the latest update so not sure what did it but i suggest it was the battery.
Yes, they say it's a battery problem...but don't expect much support. I have replaced the battery 3 times and the phone once. The new phone powered off in less than 30 minutes. And don't ask for a different phone...they will only keep giving you the same piece of crap phone over and over.