So, I had this problem last time as well. My phone is broken so I can't receive the verification code. I had it changed to be sent to my email but obviously, that didn't work. I have all the access info I just need help getting into my account.
There is a couple things we can see if we can do. Can you please send me a PM?
Sprint S.M.A.R.T AgentsSprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat