I have been trying to log in to my Sprint account in order to activate my new phone and/or update services. The phone i have on my account is completely broken and wont even turn on however when i try to log in it tries to send a verification code to said broken phone in order to continue to log in and view my account and make changes. I have been on the phone with Sprint twice about this. Both times i was told they would work to resolve it and yet still i am unable to log in. It wont let me activate my new phone manually due to a locked sim card to receive the code. Can someone please help?!?
veritas816 - That's an easy fix. We'll need to temporally change the security setting and have the verification code go to your email address. This will require that we access your account. Send us a Private Message when you have a chance.