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Can't Receive Verification Code - Broken Phone

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Journeyman

Can't Receive Verification Code - Broken Phone

Can't log into my account because the verification code is being sent to my broken phone.

 

I need it to be sent to my email on account, permanently if possible so this doesn't happen again.

 

Need this resolved asap as I've been without a phone for a week and today my new plan changes go into effect. Looking to potentially upgrade and need access to my account

12 REPLIES 12
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Sprint Employee

Re: Can't Receive Verification Code - Broken Phone

Hi @GeorgeJ_Aviles! If your device is broken and there are no other SMS capable devices on the account, you can get set up to receive the Verification Code via email. I'll send you a Private Message to assist you. 


Carlos
Sprint Social Care
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Journeyman

Re: Can't Receive Verification Code - Broken Phone

Hello Carlos,

 

I've messaged you twice. Please respond as soon as possible.

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Journeyman
Journeyman

Re: Can't Receive Verification Code - Broken Phone

Can I receive the verification code on my email instead of my phone because my phone is broken?

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Sprint Social Care

Re: Can't Receive Verification Code - Broken Phone

Hi! If you have another phone line on your account, you can choose that line to receive the verification code. Let me know if that's an option for you. Is there anything I can help with, account related, in the mean time? 

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Journeyman
Journeyman

Re: Can't Receive Verification Code - Broken Phone

No, I don't have another phone

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Sprint Social Care

Re: Can't Receive Verification Code - Broken Phone

Okay. I'll be sending you a private message to continue. 

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Journeyman
Journeyman

Re: Can't Receive Verification Code - Broken Phone

Thanks

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Sprint Social Care

Re: Can't Receive Verification Code - Broken Phone

You're welcome! It's sent. As soon as you're able to, please provide the information requested in that forum. 

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Journeyman

Re: Can't Receive Verification Code - Broken Phone

Exact the same problem. Broken phone, cannot receive the verification #.

Please PM me so I can have the verification sent to my email.
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Sprint Social Care

Re: Can't Receive Verification Code - Broken Phone

Hey, are there other lines on the account that can receive the one time passcode?

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Journeyman

Re: Can't Receive Verification Code - Broken Phone

Same issue as OP. No other phone on account.

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