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Can't log in- abroad

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Journeyman

Can't log in- abroad

Hello.

 

I'm trying to log into my account from different browsers and devices and can't. 

 

Is the site down?

Tags (2)
8 REPLIES 8

Re: Can't log in- abroad

Hi LawliJ! What country are you in currently? 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Can't log in- abroad

London,UK 

Re: Can't log in- abroad

Is it just the "my sprint" portion of the website, or sprint.com in general?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Can't log in- abroad

Sprint.com in general.

 

It accepts my login and then says "we've hit a snag". Same with My sprint mobile.

Journeyman

Re: Can't log in- abroad

What I'm trying to do is get a better understanding of Sprint global roaming and how I can get it on my phone but to talk to a rep I must log in.

Re: Can't log in- abroad

It's possible that our site is blocked in the UK.  I can answer any questions you've got, though.  What information are you looking for?

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
Journeyman

Re: Can't log in- abroad

I'm able to get to the site and browse fine, just the logging in is the problem. That's odd...

 

I was looking online about SGR and it looks like I can just add the service to my plan, i need to know how but i need to talk to a rep.

Re: Can't log in- abroad

We might have the account management side of the website locked down internationally.  If you want, I can add the requested features if you shoot me a Private Message with the phone number you're wanting modify and your account PIN. 

____________________________________________________________________________
Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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