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Can't log in to Sprint account due to disabled iPhone

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Journeyman

Can't log in to Sprint account due to disabled iPhone

Hi,

 

I lost access to my iPhone after forgetting my iCloud password and it's now disabled. The account is now going through Apple's recovery process and it's taking a very long time. I can't go without a working phone for weeks and I was planning on upgrading anyway since my phone is pretty old, so I'd like to get a new phone with Sprint and transfer my number over.

 

Unfortunately, I can't log in to my Sprint account because I can't access the verification code Sprint sends at login time. The username and password are working, but can't get past the verification code. I tried talking to support but all they could offer was changing my password or waiting for Apple to sort this out. Is there any other path forward?

 

Thank you.

1 ACCEPTED SOLUTION

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Sprint Social Care

Hi! I'd be happy to help with that. Send me a private message let's get it taken care of as soon as possible. 

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Sprint Social Care

Hi! I'd be happy to help with that. Send me a private message let's get it taken care of as soon as possible. 

View solution in original post

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Thank you, Felicia. Apple resolved the issue faster than expected, so now I have access to my phone again. Appreciate your prompt reply though.
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