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Cannot receive OTP verification codes to my Iphone with Sprint

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Journeyman

Cannot receive OTP verification codes to my Iphone with Sprint

I have accounts with Amazon and Coinbase which requires phone number verification. However, I cannot receive these codes to my Iphone. Therefore, I cannot login to my accounts.

 

No issue with Imessage

cellular data and voice calls work perfectly fine. 

 

what should I do? 

much thanks in advance 

3 REPLIES 3
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Sprint Employee

Hey @Ozkan1! It appears your short code messages are blocked. If that's the case, you can unblock certain or all short code quick and easy. Click SOLUTION: SMS Text Messaging Short Code 9999 Commands to take a look. Keep us posted if by any chance you still cannot get those messages. 


Carlos
Sprint Social Care
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I tried "Allow all" to 9999 which allowed all short codes. However, still experiencing the same issue. 

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That's odd @johnbeck1, are you able to send and receive regular text messages (the green ones)? If so, please send me a Private Message so I can check deeply what can be happening. Just click on my name and then on "Send a message". 


Carlos
Sprint Social Care
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