Hello. We can help you here. Just so that I understand, the verification code is being sent to your device which you no longer have, correct?
Sorry for the delay in my reply. I was out of the office by the time you reached back. There is a process where we will change temporary, the device were the verification code is sent. We'll need to accesses the account. My name is Juan and I'm with the Sprint social care department. Please send us a private message with your name, account holders name, phone number, account PIN or answer to the security question.
to send a private message you will need to click on the agents name..the option to send them a private message is at the top right of the page..
i recommend changing your password now and any other protected info on your account security question wise