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Hi! I want to unlock my phone

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Journeyman

Hi! I want to unlock my phone

Hi! Can I unlock my phone?

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi zart. In order to unlock your phone, you must meet all the requirements outlined in the following document: SOLUTION: Sprint Hints for Successful Unlocks

 

You will need the original owners name or account number in order for us to access the account and process the unlock. If you have that information, please send it to me in a PM. 

 



"Hail Yourself!" - Ben Kissel


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19 REPLIES 19
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Hi zart. In order to unlock your phone, you must meet all the requirements outlined in the following document: SOLUTION: Sprint Hints for Successful Unlocks

 

You will need the original owners name or account number in order for us to access the account and process the unlock. If you have that information, please send it to me in a PM. 

 



"Hail Yourself!" - Ben Kissel


View solution in original post

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Hi!I don't have the account information of the original owner.
Last year I bought this phone on eBay .He told me he had paid the bill a year later I can ask sprint to unlock the phone.
Can I unlock the phone now?
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Hi!I don't have the account information of the original owner.
Last year I bought this phone on eBay .He told me he had paid the bill a year later I can ask sprint to unlock the phone.
Can I unlock the phone now?

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Unfortunately without the account information for the previous Sprint owner, we cannot unlock the device, per our policy. We either need the owner's name or account # in order to assist further. 

 



"Hail Yourself!" - Ben Kissel


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OMG!

Can u use phone information to query all the owner's information?

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No we cannot, it has to be provided to us by the new owner. 

 



"Hail Yourself!" - Ben Kissel


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Then let me be its new owner.

I can give you the information about this phone!

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I'm sorry but we cannot break our policy or rules for unlocks. We will not be able to assist further without this information. 

 



"Hail Yourself!" - Ben Kissel


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Ok!I trying to contact the owner.

I send a message later!

Thanks! Have a nice day!

 

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You're welcome. We'll be waiting!

 



"Hail Yourself!" - Ben Kissel


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I no but she gave me the phone I didn't want l. I'm really unhappy
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