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How long after the billing cycle ends until I can view call/text/bill detail?

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Journeyman

How long after the billing cycle ends until I can view call/text/bill detail?

The billing cycle ended several days ago and Im still not able to view my call/text history. My phone got wiped and I lost all of my contacts, some of which I’m trying to gather by looking at the bill. Do you know how long after the billing cycle ends that I can view this information? 

1 REPLY 1
Wizard

Re: How long after the billing cycle ends until I can view call/text/bill detail?

Oh no, that definitely stinks! Lets get this figured out together. Normally you should be able to view the call/text history within 24-48 hours. Here's a link with steps to check the usage on your phone https://www.sprint.com/en/support/solutions/account-and-billing/view-unbilled-usage-and-call-detail-... Let me know if this works!

 


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