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I just want to upgrade ONLINE

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Journeyman

I just want to upgrade ONLINE

It appears looking through past posts that I am not the only one facing this issue. When I try to upgrade, or ever VIEW possible upgrades, I get the LOGGED_IN_PRE_CUSTOMER error. I have spent HOURS on the chat and phone with representatives. I've had "tickets opened" and never received a callback. We are in the middle of a pandemic and I don't want to go to a store to upgrade. I want to be able to shop and compare online not over the phone - I just want to be able to do it online like I used to! HELP!!!

3 REPLIES 3
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Sprint Social Care

Re: I just want to upgrade ONLINE

Hey, I'm here to help! How long have you been experiencing this issue? Is anyone else in your home having this issue? 

S.R
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Journeyman

Re: I just want to upgrade ONLINE

No one in my family can upgrade online.  I used to be able to a couple of years ago - but the past 2 times I've tried to upgrade, I've been unable to. I spent a LONG time on the phone with customer service and NO ONE can tell me why I can't upgrade online any more.

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Sprint Social Care

Re: I just want to upgrade ONLINE

Hi! This may be caused by account restrictions for some customers. Let me look into it. Send a private message to continue. 

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