My teen took over my account and sprint won't help me access it.

[stratton1972]

I have 3 lines with sprint. My line I suspended because my job provided me with a phone.  I still have the spriny account for my 2 teens.  A few mons ago they got into the sprint account and changed all the admin info to their phone numbers and email address...it doesnt help that my 1 son and I have the same name.  I haven't been able to go online to access the account since then. Premium content has been ordered but I cannot even see which phone ordered it and they blame each other.  Now main email is my sons and I will take any suggestions and yes I know my boys are out of control.

[RedCruzr_Sprint]

Wow, this is not something I've dealt with yet. Do they not realize that you don't have to pay the bill, and then they won't have phones? So that I'm clear on everything, they have changed the PIN and the security answer? 

[stratton1972]

No, I'm the only one with the pin and security answer. But now my email isn't the main one on the account so I can't log in with the correct answers. I have a Verizon account to my job come it's not even my account and I have access to it. And I cannot get into this account.

[RedCruzr_Sprint]

Since you know the PIN and/or security answer, I can change the email address for you. I'm going to send you a private message to get your account information.

[stratton1972]

I cannot private message you for some reason

[Cat_Sprint]

Howdy stratton1972. I sent you another PM. It can be found in the top right hand corner of the age. Select your name, and then the envelope.