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Past Chat Transcripts?

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Journeyman

Past Chat Transcripts?

Hi there,

 

Was wondering how far back can we request a chat transcript.  There's some real funky stuff going on with the end of lease payment that I made through the chat feature on the Sprint website (looks like instead of paying off the rest of the lease, Sprint ADDED the amount to the lease...  😑).

 

My credit card company would like to see the chat transcript of the payment (from March 3), but silly me thinking that things would go smoothly, didn't request the transcript after the convo.

 

Any help would be much appreciated!

1 REPLY 1
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Sprint Employee

Re: Past Chat Transcripts?

Hey jimmy_hathaway ! Hope you're doing fine. Let's get to the bottom of this, in order to locate a resolution for you. Please reply to my Private Message as soon as you get a chance. 


Ciara
Sprint Social Care
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