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Re: Repeated password resets? Never receive your code? Please post here!

Journeyman

Re: Repeated password resets? Never receive your code? Please post here!

For over a year now whenever I call to upgrade a line on my account, sprint tells me they have to send me a one time verification code. I wait.... nothing comes. Then they try to send it to a different number on the account.... nothing comes. When I addressed this issue previously I was told it was because I had a past due balance but once again today, no text with a code was received and the account is current..... so obviously that isn't the cause.

 

I am a sprint business account owner and we have 10 lines of service

 

 

2 REPLIES 2
Community Manager

Never receive my One Time Pass-code

@Denise0129 I've broken your post off from the other thread as the problem you have is unrelated to that issue.  A S.M.A.R.T.  rep will be along to look into this for you shortly.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Wizard

Re: Repeated password resets? Never receive your code? Please post here!

That doesn't sound like fun. It sounds like maybe you have the short code blocked. I can give you steps on how to check. What type of phone do you have?

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
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