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Repeated Password Reset


Repeated Password Reset

I am still being prompted to set a new password when attempting to login to the website. This issue has been ongoing for quite some time (2+ years). It was resolved for a short time after I responded to another thread about the problem but the fix apparently wasn't permanent. The fact that this glitch is currently preventing me from shopping for new phones/lines of service makes me question whether it's finally time to ditch Sprint after 20+ years as a customer...

Sprint Social Care

Re: Repeated Password Reset

I understand this may be very frustrating especially when all you want to do is buy a phone, I get it. I will be more than happy to assist you with getting this issue resolved. My name is Juan, I am part of the Sprint social care team. Please send us a private message with your name, account holder's name, phone number, security PIN or the answer to the security question.

Sprint Social Care
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Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base.
If you have an account question you can create a post and one of our Social Care Agents will help you.
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