cancel
Showing results for 
Search instead for 
Did you mean: 

Repeated password resets? Never receive your code? Please post here!

Community Manager

Re: Repeated password resets? Never receive your code? Please post here!

Sprint Family, for the most part, we have resolved the majority of issues that were causing customers to have to reset their passwords every time they logged in to Sprint.com.  I am now closing down this thread.  If you are being asked to reset your password every time you log in, you can create a new thread here.  Please keep in mind, password resets are not the same as the 2 factor authentication process (where you may be asked to retrieve a passcode from a text message).  Many activities performed on Sprint.com will require that you go through 2-Factor Authentication as part of our additional fraud prevention practices.  This is not a system issue and cannot be disabled.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat