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Try to register new account it directs me to an old account.

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Journeyman

Try to register new account it directs me to an old account.

I recently ordered a phone and went to set up my account. No matter how I try to register it always directs me to an old account. I have been on the phone and they said they had to get rid of old account. Supposed to get a callback, have not. Got an email today saying my bill was online. Bill amount is wrong so want to go online and check but without my new account working can't do it. Help please, Thank you, Mike.

3 REPLIES 3
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Sprint Employee

Re: Try to register new account it directs me to an old account.

You've come to the right place @carp4872! I just sent you a private message to help you. 


Carlos
Sprint Social Care
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Journeyman

Re: Try to register new account it directs me to an old account.

Carlos did I lose you? If you're off for the weekend, try not to forget me Monday. Thank you, Mike.

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Journeyman

Re: Try to register new account it directs me to an old account.

No, I'm very sorry but I can't help. I would search the communities or start a new topic. Again very sorry.
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