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Unable to Create a MySprint Account

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Journeyman

Unable to Create a MySprint Account

I have just activated my service. I've been trying to create a MySprint account for hours now, to no avail. I have tried using my account number, serial number, + phone number to sign up.

20180806_192828.jpg

 This is the error I receive no matter what I try. I have tried different devices + browsers, cleared my cache + cookies + browser history, checked multiple times to make sure I had the correct numbers, + followed all links given to me by customer service, per their request. (They kept sending the link to sprint.com, thinking I had the wrong website?) https://mysprint.sprint.com/mysprint/pages/sl/common/createProfile.jsp?INTNAV=LeftNavSmiley FrustratedignIn:Register

Finally, I sent them the link they sent me, + eventually, they basically said they didn't know what to tell me.

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6 REPLIES 6
Wizard

Re: Unable to Create a MySprint Account

Sounds like you've been having a lot of trouble. Lets work together to figure this out. What browsers have you tried?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Unable to Create a MySprint Account

Chrome, Microsoft Edge, Firefox, + Samsung Internet

Wizard

Re: Unable to Create a MySprint Account

Just to make sure, the account is in your name correct?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Unable to Create a MySprint Account

Of course.

Wizard

Re: Unable to Create a MySprint Account

I would like to look into this a little further. I'm going to send you a private message to get some more info.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Journeyman

Re: Unable to Create a MySprint Account

Congratulations Sprint! Yet another telecom that can't make functioning websites, sensible billing and not-convoluted customer profile registration processes. Like Verizon, Comcast, Spectrum and probably others, you can't even collect the money! You can't get the basic account information right!

 

The mysprint registration link sent to me (not yet expired) form's validation all looks good (no rules violated) but the 'submit' button is disabled.

 

screen shot sprint crap.png

 

So I tried another method, a different link sent to me after I purchased the phone. The JSP page is blank but not empty. Here is the html (invalid html removed):

 

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Just so you can see the link sent:
Screen Shot 2019-04-17 at 9.05.22 PM.png


 

 

Failing that, I decided to go to sprint.com and search for the mysprint sign up, and guess what? It's a different page but its form validator does not recognize my sprint number! The one people are calling me on, the one Sprint has already sent a bill for! Of course I know what my phone number is!

Screen Shot 2019-04-17 at 9.03.25 PM.png

Worst of all, I have to spend 45 minutes documenting this nonsense for you. You should be paying me to do your customer support for you. Please send this to your idiot IT developers so they can get their garbage system straightened out that they obviously have never tested or used themselves.

Browser: Firefox 66, MacOS 10.12.6

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