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Unable to access my account

Journeyman

Unable to access my account

So I have been trying for a few days now so I can pay my bill, and when I use my username and password, I am getting an error message that I am putting in the incorrect information. I know its incorrect, so then I go to the forgot your password, type in my username, and then answer the questions of what my billing zipcode is, my last four of my social, and my elementary school name. I answer those and get a no profile found with the information I provided. This is asinine

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6 REPLIES
Master

Re: Unable to access my account

What happens if you try to create a new account, does it say it already exists or does it let you?

Not sure regular customer care will be able to assist here as it sounds like a web problem with your account. They can at least check to see if they have access. Which is possible.

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If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: Unable to access my account

When I tried to create a new account I did get a response that it already exists
Master

Re: Unable to access my account

That's good news then, means something is awry and it can be fixed. I know some CC reps, i can see if I can get them to jump in here.

Keep us informed.

--
If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Highlighted
GrandMaster

Re: Unable to access my account

have you posted in here since the site changes? if not that might be the issue.
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Social Care

Re: Unable to access my account

krisnoir We will be glad to continue to work with you. Please reply to the private message I sent you so that I can look into this.

 

Ina.

Sprint Social Care Team.

Journeyman

Re: Unable to access my account

ok responding to your private message now