Why do I get this message when I try to shop for an upgrade?
We're sorry, we are unable to upgrade your device online. Please visit your local Sprint store or call us at 1-866-275-1411.
I don't want to call Sprint or go to a Sprint store, I just want to see my options for upgrading a phone. I am not interested in switching plans or leasing phones or any of the other "offers" that will end up costing me more in the long run. I don't want anyone trying to sell me on a certain phone or anything else that I am not interested in. I just want to upgrade a phone that is currently eligible for upgrade and I want to see what new phones are available at what prices. I guess it's going to be time to leave Sprint altogether if this is something that I will no longer be able to do online!
Solved! Go to Solution.
I contacted sprint by calling the number. I spoke with sales and then with customer service. After verifying my identity with both, customer service told me they would put in a "ticket" for technical support to resolve my issue and that I would receive an email with my ticket number and then I would receive follow up from technical support. That was 2 weeks ago and I haven't received anything from anyone at sprint. I just tried again to see if I could shop for phones online - NO. I can't. I don't want to upgrade to a RENTAL, I prefer to buy it outright. I am trying to upgrade my son's phone and he lives 2000 miles away from me. I am not comfortable sending him to a sprint store as I don't know what they will try to sell him. I am extremely frustrated with sprint and am going to start looking at other providers as I feel this is totally not right.
Thanks for your suggestion. I thought it sounded reasonable so I was willing to give sprint the benefit of the doubt as I had been trying to logon and couldn't remember my logon info so it took me a couple of tries and I thought maybe I had triggered security protocols. But I have since contact sprint via phone (btw, I also do not have a "chat" option when on the website) and verified my identity and the problem remains the same. I appreciate your response.
Hey 00Caller00. Thank you for bringing this to our attention. I apologize for the impasse this has caused you. I would gladly take a look at your account. We sent you a private message, please reply to it at your earliest convenience.